Casa Jolie

Terms & Conditions for Holiday Villa Rental Bookings

1.) Reservation process:

Booking is reserved upon receiving 25 % of the total amount to our designated client bank account. It is important to pay this within 48 hours after having received our reservation confirmation, otherwise your chosen property will be made available again to other holiday makers during the specified dates.

2.) Booking confirmation:

Booking is confirmed upon receiving of the balance of 75 % of the total amount to our designated client bank account, payable latest 43 days (6 weeks) before arrival day or as stipulated on booking form. Failure of paying the balance payment may result in the loss of your deposit payment and we will make the property available again for other holiday makers for a reduced rate.

3.) Maximum allowance of people staying at any property:

2 Persons per bedroom is maximum allowance of people staying at the property, unless otherwise agreed. Should more than the maximum allowance of guests stay at the property at any time, we have the right to request the removal of the additional person(s) and will charge additional fees for the extra person. Unless previously explicitly otherwise agreed, we do not accept groups of young people under the age of 25 years, Stag and Hen parties, Weddings and other events that can cause more than reasonably expected wear and tear to the property.

4.) Pets:

If you plan to bring a pet, this has to be requested and authorized in advance. Extra cleaning service will be charged for any pets that are brought to the villa at € 5.000,00 per week per pet and double of the amount of the damage deposit will be held.

5.) Cancellation terms + refunds:

a) 75% of total amount for cancellations done prior than 43 days before arrival day

    50 % of total amount for cancellations done prior than 29 – 42 days before arrival day

    25 % of total amount for cancellations done prior than 15 – 28 days before arrival day

    0 % of total amount for cancellations done prior than 0 – 14 days before arrival day

    Please note, that regardless, the balance payment of the agreed rental amount is due 43 days prior to arrival (see Point 2).

b) Should the property become unavailable for reasons beyond our control you will be offered a full refund of all monies already paid. Any refund is restricted to property hire costs and Management Works! Lda / Blue Sky Villas is not liable for any cancellation or admin charges for travel arrangements etc.    

6.) Passport details:

The party leader must provide us with the passport details of every guest staying including home address as per Portuguese regulations. This information has to be provided prior to your arrival day.

7.) Housekeeping:

a) The maid service including change of towels and linen will be provided as per information on booking form. Please note that whilst we will try and  accommodate you as much as possible, we cannot guarantee certain times for the maid service on the days scheduled in, and if you send the maids away when they arrive at the property for cleaning, you will loose your right for the maid service for that particular day. Should you wish extra maid service (more than the permitted hours per day as indicated on your booking form), then we can arrange for this at an extra charge of € 15,50 per maid and hour and € 31,00 per maid and hour on public holidays and Sundays.

b) Additional towel and / or linen changes may not be possible, this will depend on the stock of linen and towels of each property.

c) Not every property provides pool towels. If they are provided, they will not be changed during your stay. It is your responsibility to wash them at the villa should you wish to. These pool towels are not to be removed from the property (to the beach for example). For the villas were there are no pool towels provided, or if you wish to take towels to the beach, we can supply pool / beach towels at a weekly rate of € 5,00 per towel. This needs to be requested prior to your arrival, as stock is limited. 

8.) All properties are self-catering villas, and as a courtesy we will supply toilet paper, kitchen rolls, toiletries and a basic welcome pack at arrival, these items will not be replenished during your stay.

9.) Damage Deposit:

The damage deposit for the amount as indicated on your booking form has to be transferred one week prior to your arrival day. After the property is duly checked and no damages are found this will be fully refunded within 10 days after departure. Please provide us with your bank account details (Account holder name,  IBAN number and Swift Code) at time of transferring the damage deposit.

Apart from obvious damages, the replacement costs of towels and linen which have been damaged during your stay will also be deducted from the damage deposit. Damages include make up stains, stains deriving from sun tanning lotions etc.

10.) Arrival and departure times:

Entry time on day of arrival is not before 16h unless otherwise agreed, the property must be left at latest 10h on the day of departure

11.) Complaints:

Any complaints about the property and its contents must be made immediately at the property by you either per phone call or e-mail or in person to our representative in order for us to be able to rectify the problem. You must allow immediate access for this. This has to be followed up in writing with no more than 7 days after departure. Any claims after this time will not be considered.

12.) Pool heating:

a) If the property has pool heating and you have paid for this prior to your arrival, please note that we cannot guarantee a certain temperature. In general, all fitted pool heaters are according to the size of the pool. Weather conditions, such as cold temperatures at night, rains and strong winds can however diminish the normally achievable temperature. For health & safety reasons the pool water should never be warmer than 28 degrees.

b) If the property has pool heating and you have paid for this prior to your arrival, and the pool heating should become defect then we will refund you the paid amount for the pool heating for the days the pool heating has not been working. We do not accept any claims for compensation payment if the pool heating is not working for reasons out of our control.

c) If you decide to have the pool heating switched off during your stay, we will refund the amount for the pool heating from the day it has been switched off.

13.) Property descriptions:

All properties are individually owned and are furnished and equipped as per the property owners’ requirements and comply fully to the health and safety regulations as per Portuguese law. Although every care has been taken to make sure photographs and descriptions are kept updated on our website and other advertising sites, the information provided is only a guideline; the properties are subject to changes, updates and improvements. The property advertisement does not constitute property particulars. 

14.) Building works:

In the event of any building works in the neighbourhood of the rented property, we cannot be held liable for any inconvenience caused as the actions of other individual property owners are not our control.

15.) Disclaimer:

We and the owner of the rental properties do not accept any responsibility for

Loss of personal items at the villa

Theft of personal items from the villa

Injury, loss of life, illness, loss or damage of luggage arising from the design or structure of the villa. Information about all safety matters is provided in the information booklet, available at each property. 

16.) Children’s Safety:

The children’s safety is always the responsibility of the parents, not only inside the house but also at poolside. The installation of stair gates and other safety equipment is not always possible and requires previous confirmation and under no circumstances are you allowed to install anything at the villa without prior agreement by us. 

17.) Smoking is not allowed inside any of the properties.

18.) These terms and conditions are in accordance with the Portuguese law. For the resolution of any dispute arising from the interpretation and performance or gap filling of this agreement, the competent jurisdiction will be that of the Faro District Court, with the express waiver of any other.